At Singha Emporium, we strive to deliver your orders promptly and efficiently. We understand the importance of receiving your purchases on time and in perfect condition. This Shipping Policy outlines the terms and conditions that govern the shipment and delivery of our products. By placing an order with us, you agree to the terms stated below.
1. General Shipping Information
Shipping Destinations: Singha Emporium ships to various locations both domestically and internationally. Please refer to our website for the list of countries we currently service. If your location is not listed, please contact our customer service team for further assistance.
Shipping Carriers: We partner with reputable shipping carriers to ensure your orders are delivered safely and on time. Our primary shipping partners include [List of Carriers, e.g., FedEx, UPS, DHL, USPS].
Processing Time: Orders are typically processed within 1 business days. Processing time includes order verification, quality check, and packaging. Once your order is processed, it will be dispatched for delivery.
2. Shipping Methods and Costs
Standard Shipping: Standard shipping is available for both domestic and international orders. Shipping costs and delivery times vary based on the destination and the weight of the package.
- Domestic Standard Shipping: Estimated delivery time is 7 to 10 business days. Shipping cost is calculated at checkout based on the weight and size of the order.
- International Standard Shipping: Estimated delivery time is 10 to 15 business days. Shipping cost is calculated at checkout based on the destination country and the weight of the order.
Expedited Shipping: For faster delivery, we offer expedited shipping options. Shipping costs for expedited services are higher and are calculated at checkout.
- Domestic Expedited Shipping: Estimated delivery time is 7 to 10 business days.
- International Expedited Shipping: Estimated delivery time is 10 to 12 business days.
Free Shipping: We offer free standard shipping on domestic orders over 2000 and international orders over 50000. Free shipping is automatically applied at checkout when the order meets the minimum purchase requirement.
3. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. Tracking information may take up to 24 hours to be updated after the order is dispatched.
4. Delivery Timeframes
Delivery times are estimated and may vary due to several factors, including but not limited to, customs processing, weather conditions, and shipping carrier delays. While we strive to ensure timely delivery, Singha Emporium is not responsible for delays caused by external factors beyond our control.
Domestic Deliveries: Most domestic orders are delivered within 7 to 10 business days from the shipping date. Expedited shipping orders are typically delivered within 10 to 15 business days.
International Deliveries: International delivery times vary based on the destination country. Standard international shipping usually takes 10 to 15 business days, while expedited shipping takes 10 to 15 business days. Please note that customs clearance may impact delivery times.
5. Customs, Duties, and Taxes
For international orders, customs duties, taxes, and other fees may apply based on the destination country’s regulations. These charges are not included in the product price or shipping cost and are the responsibility of the recipient. We recommend checking with your local customs office for more information on applicable fees.
6. Delivery Issues
Incorrect Address: It is the responsibility of the customer to provide accurate shipping information. If an order is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping costs to reship the order.
Lost or Stolen Packages: Singha Emporium is not responsible for lost or stolen packages confirmed to be delivered to the address provided by the customer. In such cases, please contact the shipping carrier directly to file a claim.
Delayed Deliveries: While we strive to ensure timely deliveries, delays may occur due to unforeseen circumstances. If your order is significantly delayed, please contact our customer service team for assistance.
7. Packaging and Handling
All orders are carefully packaged to ensure that they arrive in perfect condition. We use high-quality packaging materials to protect your products during transit. If your order arrives damaged, please contact our customer service team immediately with photos of the damaged items and packaging.
8. Returns and Exchanges
Please refer to our Return and Exchange Policy for detailed information on how to return or exchange a product. If you need to return an item, please contact our customer service team for assistance.
9. Order Cancellations
Orders can be cancelled before they are processed for shipping. Once an order has been shipped, it cannot be cancelled and must be returned or exchanged according to our Return and Exchange Policy. To cancel an order, please contact our customer service team as soon as possible.
10. Contact Us
If you have any questions or concerns about our Shipping Policy or need assistance with your order, please do not hesitate to contact us:
Singha Emporium Email Address – kundansing112@gmail.com Phone Number- 8285867316
Our customer service team is available 7 days of the week from 24 hours of operation to assist you.
11. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our shipping practices.
Thank you for choosing Singha Emporium. We are committed to providing you with the best products and services and ensuring a seamless shopping experience. Your satisfaction is our top priority, and we appreciate your business.