At Singha Emporium, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help. This Return and Exchange Policy outlines the terms and conditions for returning or exchanging items purchased from Singha Emporium. By making a purchase with us, you agree to the terms stated below.
1. Return and Exchange Eligibility
We accept returns and exchanges for items that meet the following conditions:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- The return or exchange request must be initiated within 7 days of the delivery date.
- The item must include all original tags, labels, and accessories.
Non-Returnable Items: Certain items are not eligible for return or exchange, including but not limited to:
- Perishable goods
- Personal care items
- Customized or personalized products
- Items marked as final sale
2. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Customer Service: Email our customer service team at Email Address – kundansing112@gmail.com with your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Receive Return Authorization: Our customer service team will review your request and provide you with a Return Authorization (RA) number and return instructions if your request is approved.
- Package the Item: Securely package the item in its original packaging, including all tags, labels, and accessories. Clearly mark the RA number on the outside of the package.
- Ship the Item: Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipping.
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days, and a credit will automatically be applied to your original method of payment.
Partial Refunds: In certain situations, only partial refunds may be granted, including but not limited to:
- Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error
- Items returned more than 7 days after delivery
Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
Late or Missing Refunds: If you have not received your refund within 7 business days, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at Email Address- kundansing112@gmail.com
4. Exchanges
If you need to exchange an item for a different size, color, or style, please contact our customer service team at Your Email Address – KundanSing112@gmail.com with your order number and the details of the exchange. Once we receive and inspect the original item, we will process the exchange and ship the new item to you. If the desired item is out of stock, we will issue a refund for the original purchase.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team at Kundansing112@gmail.com within 7 days of delivery. Provide your order number, a description of the issue, and photos of the damaged or defective item. We will arrange for a replacement or refund at no additional cost to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
7. International Returns
For international orders, please follow the same return process outlined above. Please note that you will be responsible for any return shipping costs, customs duties, and taxes. We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipping.
8. Contact Us
If you have any questions or concerns about our Return and Exchange Policy or need assistance with your return or exchange, please do not hesitate to contact us:
Singha Emporium Your Email Address – kundansing112@gmail.com Phone Numbe – 8285867316
Our customer service team is available 7 from 24 hours to assist you.
9. Changes to This Return and Exchange Policy
We reserve the right to modify this Return and Exchange Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our return and exchange practices.
Thank you for choosing Singha Emporium. We are committed to providing you with the best products and services and ensuring your satisfaction. Your feedback is valuable to us, and we appreciate your business.